Frequently Asked Questions
Everything you need to know about your Pelagic experience.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping varies by destination.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in new, unworn condition with original tags attached. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Pelagic ships to most countries worldwide. Shipping rates and customs duties are calculated at checkout based on your specific location and order weight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Shop Pay Installments.
How do I care for my high-performance gear?
To maintain the integrity of our technical fabrics, we recommend machine washing in cold water with mild detergent and hanging to dry. Avoid using bleach or fabric softeners.